Frequently Asked Questions

We offer bounce houses, water slides, bounce-and-slide combos, obstacle courses, tents, tables and chairs. We also offer reusable moving totes and dollies, plus professional holiday lighting. Browse the categories in our menu to explore each service and available options.

We serve Midland, Odessa, Big Spring, Andrews and nearby West Texas communities within approximately 60 miles of Midland. Send your exact address so we can confirm service availability and delivery charges for your location.

Choose a category from our website, then use its Browse / Book Now button to view rentals and start your booking. For an accurate party quote, send your event date, start and end times, full address, email, requested equipment and setup surface. A quote request alone does not reserve equipment; complete the booking instructions and required payment to secure your reservation.

Party rentals require a 20% deposit to reserve, with the remaining balance due 3 days before the event. For a next-day event, payment in full is required the night before. Moving totes are paid in full before pickup or delivery. Holiday lighting requires a 50% deposit, with the remaining balance due before installation.

We accept credit cards, Cash App and Venmo. Cash is not accepted. Please use the payment instructions provided with your quote or invoice. Schools, churches, businesses and organizations should contact us in advance if they need to arrange payment by check; personal checks are not accepted.

Delivery is additional and is based on your location; applicable taxes are also added. We coordinate installation and pickup for inflatables and tents. Your quote confirms the setup services included and any additional charges. For tables and chairs, ask whether placement and arrangement are included in your selected package.

Standard party rentals are for up to 12 hours. A shorter event, such as a 6-hour party, has the same base rental price. Tell us your actual event start and end times so we can coordinate delivery and pickup. Moving totes and holiday lighting have separate rental periods.

Free overnight time may be arranged when availability, the location and our delivery schedule allow. It is not automatic—please confirm the pickup time with us when booking. Overnight rentals are not available at public parks. Contact us for multi-day rental options and pricing.

We coordinate a delivery window before your event based on your start time, location and our route. Weekday events require setup the evening before, so please confirm that the location is accessible. Let us know about gates, stairs, restricted venue hours or other access requirements when requesting your quote.

No. We arrange setup before your scheduled event start so setup time does not take away from your agreed rental period. Please provide accurate event hours and make sure the setup area is ready when our team arrives.

Contact us as soon as your plans change. Party-rental cancellations, including weather cancellations, are not refunded. The amount paid is issued as a raincheck valid for one year from the original event date, and rescheduling is subject to availability. Holiday lighting has separate cancellation terms, explained below.

Contact us so we can discuss the weather and your rental. If the event is canceled because of bad weather, the amount paid is issued as a raincheck valid for one year from the original event date, rather than a refund. Follow the equipment-specific safety instructions provided at setup and stop using equipment if conditions become unsafe.

Yes, subject to the park’s rules, our schedule and site approval. Park rentals have a park fee and a $500 minimum order, with pickup by 6 p.m. unless a different arrangement is confirmed for a larger school, church or corporate event. Provide exact event hours, confirm any permits and usable electricity with the park, and ask about a generator if power is unavailable. Overnight rentals are not allowed at public parks.

We can set up on suitable grass, dirt, asphalt, concrete and indoor surfaces, subject to the equipment and safe anchoring requirements. We cannot set up inflatables on rocks or gravel. Tell us the surface when requesting a quote so we can confirm whether the location is suitable.

Check the selected unit’s listed dimensions and setup requirements. We need a clear access path with at least 4 feet of clearance; larger equipment may need more. Send gate measurements and tell us about slopes, stairs, overhead obstacles or a tight setup area before booking so we can confirm a fit.

Yes. The blower must remain powered while an inflatable is in use; the unit deflates when power is disconnected. An appropriate outlet must be within 100 feet, or a suitable generator is needed. We provide the heavy-duty cords used for setup. Tell us which units you are booking so we can confirm the power requirements.

Tell us where the water source and electrical outlet are located when booking. We will confirm hose reach, connections and the setup requirements for your selected slide before delivery. Only use water on a unit approved for wet use, following the instructions provided at setup.

It depends on the specific unit. Tell us whether you want wet or dry use when requesting your quote, and we will confirm which available rentals are suitable. Please do not change how a unit is being used without checking with us first.

Capacity, age, height and weight limits vary by unit. Follow the manufacturer’s posted limits and the instructions we provide at setup; there is no single safe player count for every inflatable. Ask us about the specific rental you are considering and the ages of your guests.

An attendant is not included with a standard inflatable rental. A responsible adult must supervise the equipment at all times while it is in use. If you need a staffed rental for a school, church, company or community event, ask about attendant availability and additional charges before booking.

Yes. Cloud 9 cleans and disinfects inflatables after every rental. If you notice a concern at delivery or during your event, contact us promptly so we can address it.

Stop using any equipment that appears unsafe and contact us immediately. Normal wear and tear is not your responsibility. Damage caused by misuse, negligence or failure to follow the provided instructions may result in repair or replacement charges under your rental agreement. Please do not attempt a repair yourself.

We offer 20 × 20-foot and 20 × 30-foot high-peak tents, subject to availability. The right choice depends on guest count, seating layout and space needed for food, gifts or other activities. Send your guest count, event details and setup-area measurements so we can help you choose a suitable option.

Yes. We offer tables and chairs separately and in seating packages, as well as tent-and-seating packages. Tell us how many guests need seats and whether you need extra tables for food, gifts or serving. Browse tables and chairs or explore tent rentals for current options.

Provide the setup surface, access details and any venue restrictions in advance. Keep the delivery and setup area clear, and confirm the layout and included setup services with us before the event. Tent installation and anchoring must be approved for the location; please do not move a tent after installation.

Our reusable 27-gallon moving totes are an alternative to cardboard boxes for packing and moving. Packages include 15, 25, 40, 60, 80 or 100 totes, with dollies included according to the package. Browse moving tote packages and ask about individual tote add-ons if you need more.

The base moving tote package includes two weeks. Confirm your rental start date and planned return or collection date when booking so you have time to pack, move and unpack.

Additional weeks are available at the extension rate for your package. Contact us before your scheduled return date if you need more time. Your booking agreement confirms the extension rate, billing schedule and return arrangements.

Pickup or delivery can be arranged, subject to availability and location. Send your preferred dates and address so we can confirm timing and any delivery charges. Let us know if the delivery and collection addresses will be different.

Moving tote rentals must be paid in full before pickup or delivery. Applicable taxes and any delivery charges are additional. Your quote and rental agreement explain the payment-on-file and extension terms for your booking.

Return the totes empty and clean, with their lids and all rented dollies, at the agreed time and location. Tell us promptly if an item is damaged or your return plans change. Any damage charges are handled according to your rental agreement.

Send your full address, a clear front-of-home photo, preferred colors and the areas you want decorated. Include your preferred timing and any access restrictions. We will review your design and confirm the scope, materials, taxes and applicable delivery or travel charges in your quote. Explore our holiday lighting service.

Our service includes design planning, commercial LED lighting materials, professional installation, in-season service, January removal and storage arrangements. C9 roofline lighting is custom-cut for the agreed display. Your quote confirms the exact areas, materials and seasonal services included.

Yes. Tell us your preferred C9 bulb colors or color combination, and whether you would like mini-light accents. We will review available options and confirm the colors, quantities and decorated areas in your quote.

Holiday lighting requires a 50% deposit to book. The remaining balance is due before installation. These terms are separate from the 20% party-rental deposit and the full-payment requirement for moving totes.

The installation window is 1–7 days after your deposit is received. Allow an additional grace period of up to 7 days if weather or site conditions delay installation. We will coordinate property access and your installation timing with you.

You have 3 days from the date of your deposit to cancel your holiday lighting booking. Contact us promptly if you need to cancel, and review your lighting agreement for the applicable payment terms. This is separate from the party-rental raincheck policy.

Contact us if a light needs attention so we can arrange service. Seasonal maintenance runs through January 6, excluding Christmas Eve and Christmas Day. Service timing depends on safe weather and access conditions; please leave repairs to our team.

We will contact you to schedule removal after January 1 if you have not requested a removal date in advance. Tell us your preferred date and any access restrictions ahead of time. Removal and storage arrangements are confirmed with your seasonal service.

Our standard holiday lighting service is a seasonal lease. The lighting materials are removed and stored under the arrangements in your quote and agreement. Contact us if you have questions about your particular display or plans for the next season.