Browse our most frequently asked questions list below to learn everything you need to know!
Most of the rentals are for up to 12 hours, between 7am-10pm. 50% more gets you 24hrs more.
YES! Most rentals can be extended overnight for just 20% more. Overnight rentals are subject to availability
This depends on the unit you have rented. Most bounce houses and combos have a 5-7 player limit. Obstacle Course and slides have less. Most of our units have the max player count on the front of the unit. Use your best judgement (i.e. 15 kids on a bounce house is a BIG NO). Call us if you have any questions about occupancy counts.
Most of our inflatables do NOT come with an attendant. You will need to hire our staff for an additional cost if you want our employees to supervise the unit. ALL units must be supervised by an ADULT at all times as it stated in your rental agreement.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That is why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Most parks do NOT have electricity. If you want to set up at a park, you will probably need to rent a generator. We rent generators at a reasonable cost. Also, parks rentals have a park fee and a minimum order amount ($500) and the latest pick up is at 6pm, unless you are a larger event for a church, corporate, school etc.
If your event is cancelled due to bad weather you will receive a raincheck equal to the amount you’ve paid. Rainchecks are valid for a rescheduled event for one year from the date of your original event. Please contact us if you have any questions regarding our bad weather policy.
We understand that somethings happen. If you need to cancel we are happy to reschedule your event, subject to availability. Due to scheduling commitments, we do not issue refunds for cancellations, including cancellations due to inclement weather. If your event is cancelled you will receive a raincheck equal to the amount you’ve paid, valid for one year from the date of your original event. Please contact us if you have any questions regarding our cancellation policy.
Yes all orders require a 20% or $50 (whichever is higher) deposit. We accept cash and credit cards. If paying by cash, please have exact change as drivers will not have change on their person. We can accept checks from churches, schools, businesses and organizations. We do not accept personal checks.
Delivery is not included in the base price. Delivery charges are based on distance from our warehouse and vary by location.
Yes, but please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
No. We arrive early to set up so you get the entire rental time to play.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
No. The jump should be clean when you get it. Cloud 9 Party Rentals cleans and disinfects each unit after every rental.
Check the requirements listed with each jump. Also, make sure you have at least a 4 foot clearance access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite), dirt, asphalt, indoors, and concrete.Sorry, we can not set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We do not want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.